CVP CoBrowse
CVP CoBrowse is a real-time screen collaboration platform that enables contact center agents to securely view and guide customers through their browser-without downloads, plugins, or installations.
Built for enterprise support and service teams, CVP CoBrowse helps agents resolve issues faster by visually assisting customers during live interactions. By eliminating guesswork and enabling step-by-step guidance, it improves first-call resolution, reduces handle time, and delivers more personalized customer experiences.
Guide Customers in Real Time Through Shared Browsing
CVP CoBrowse empowers agents to deliver faster, more effective support through secure, real-time screen collaboration. With a single click, customers can share their browser view while agents highlight fields, navigate pages, and guide actions without taking control.
No installations are required, ensuring a frictionless and secure experience. This leads to quicker resolutions, higher first-call success, and more personalized customer interactions.
Real-Time Screen Collaboration
Allow agents to instantly see what customers see and provide precise, visual guidance.
Secure, One-Click Access
Enable safe screen sharing without downloads or plugins, preserving privacy and ease of use.
Faster, Personalized Support
Resolve issues quickly with contextual, step-by-step assistance tailored to each customer.
Powerful Features Built for Visual Customer Support
Real-Time Screen Sharing
Enable real-time, browser-based screen sharing that allows contact center agents to see exactly what customers see and provide instant visual support during live service interactions.
Customer-Controlled Privacy
Customers stay in full control of their browser-sharing sessions, choosing what to display while maintaining privacy, security, and compliance across enterprise customer support environments.
No Installation Needed
Eliminate customer friction with zero downloads, plugins, or technical setup, enabling instant co-browsing directly through the browser for faster and smoother support experiences.
Interactive Agent Guidance
Allow agents to highlight fields, guide navigation, and assist customers step by step without taking control of the screen, ensuring clarity and confidence during digital interactions.
Faster Issue Resolution
Reduce average handling time and improve first-call resolution by resolving issues visually, minimizing misunderstandings and delivering more personalized customer support experiences.
Manage Customer Support Challenges with Ease
How CxCloud Helps CxCloud’s CVP CoBrowse helps enterprises overcome common digital support challenges by adding real-time visual collaboration to customer interactions—without disrupting existing workflows.Reduce Average Handle Time
Agents resolve issues faster by seeing exactly what customers see, eliminating repetition and confusion.
Improve First-Call Resolution
Visual guidance helps customers complete tasks correctly during the first interaction.
Enhance Customer Experience
Personalized, step-by-step assistance builds confidence and satisfaction.
Maintain Security & Privacy
Customers stay in control of screen sharing with secure, browser-based collaboration.
Boost Agent Productivity
Agents assist customers more efficiently without switching tools or systems.
Enterprise-Ready Scalability
Cloud-based architecture supports high interaction volumes with consistent performance.
Why CxCloud?
Enterprise-Grade Reliability & Security
A Modern Contact Center Platform Built for Growing Outbound & Inbound Teams